Frequently Asked Questions (FAQ)

We cover a wide range of events, including:

• Corporate events (conferences, seminars, product launches, networking events)
• Birthday parties and anniversaries
• Award ceremonies and gala dinners
• Concerts and live performances
• Festivals and community events
• Sports events
• Private gatherings and social events

We recommend booking as early as possible to secure your preferred date, especially during peak seasons. A minimum of 2–4 weeks in advance is ideal, but last-minute bookings may be accommodated based on availability.

We keep our pricing straightforward, with packages based on hourly coverage, number of photos, and turnaround time—never charging extra based on event type. Plus, we offer flexible add-ons so you can customize your package to fit your needs.

• Extra Photographers
• Extra Hours of Coverage
• Prints and albums

Yes, we require a deposit (20% of the total cost) to confirm your booking date. The remaining balance is due before or on the day of the event. Deposits are non-refundable but can be transferred to another date if rescheduling is necessary.

Absolutely! You can book online through our website.

The number of images depends on package & duration.

• Basic = 3 hour event coverage: 50 edited photos
• Standard = 6 hour event coverage: 100 edited photos
• Premium = 8 hour event coverage: 150 edited photos

We are open from 9 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.

The number of days depends the on package.

Basic = 9 Business working days

Standard = 7 Business working days

Premium = 5 Business working days

Our standard packages include fully edited, high-resolution images. We do not typically provide raw files, as editing is an essential part of our creative process. However, raw images may be available for an additional charge upon request.

If your event goes beyond the scheduled time, we can extend our coverage at an additional hourly rate. We recommend discussing potential overtime in advance to ensure smooth service.

Absolutely! We encourage clients to provide a shot list or discuss key moments they want captured. We aim to balance planned shots with candid, natural moments.

Yes! We are available for travel and destination events. Travel fees may apply for locations outside our standard service area. Contact us for details on travel rates and accommodations.

Booking is simple! Just follow these steps:

1. Contact us via instant website chatbox, email or phone. You can also check availability on our website.
2. Select a package that suits your needs.
3. Pay the deposit online to secure your date.
4. Enjoy your event!

In the unlikely event of an emergency, we have a network of professional photographers available as backups to ensure your event is covered without disruption.

Yes! We offer videography as an add-on service, including highlight reels, full event recordings, and drone footage where applicable. Let us know if you’re interested in combining photography and videography for a complete media package.

Your photos will be delivered via a private online gallery for easy viewing, downloading, and sharing. Additional delivery options such as USB drives and prints are available upon request.

You are free to print your images, but we also offer professional printing services for high-quality prints, albums, and canvas options.

Yes! We provide web-optimized images perfect for social media, ensuring your event gets the online presence it deserves.

Yes, we are fully insured, which provides protection for both our clients and our business. If your venue requires proof of insurance, we can provide documentation upon request.

Cancellations made more than 14 days before the event will be eligible for a 80% refund.

Cancellations made less than 14 days before the event are non-refundable but will be eligible for rescheduling.

In cases of extreme weather or unforeseen circumstances, we will work with you to find a suitable solution.